The Masters Professional Accounting (MPA) department was utilizing the Cengage platform to facilitate their Microsoft Excel course and would complain about the need for better customer service and communication between the platform and the department. Cengage also lacked the capabilities to customize modules and suffice student learning as the MPA department envisioned.

With ExPrep, troubleshooting is much easier, and professors and Serra can customize assignments as they desire without the risk of being ghosted by customer service representatives. From the students' perspective, it is a more accessible tool to navigate and has also shown higher success in teaching Microsoft Excel to students.

Serra is now able to refocus his time on other essential training aspects instead of spending hours trying to troubleshoot outdated platforms. He has also reported students receiving higher scores in their post-assessment test than in their pre-assignment test, signaling success in knowing the popular spreadsheet tool.